Today in restaurant and grocery tech news, Target sees grocery sales grow at double the rate of Walmart, while Brinker International slows its virtual brand expansion to focus on the on-premises experience. Plus, Subway’s senior director of digital talks about building a data-informed relationship with online customers.
Dan Holm of Subway explains how the restaurant uses digital features and loyalty programs to own the customer relationship rather than ceding it to aggregators.
Target’s grocery business may be an order of magnitude smaller than its competitor Walmart, but in terms of growth rate, it is the clear winner. Its food and beverage category saw low double-digit growth in the second quarter of 2021, compared to Walmart’s 6 percent increase.
Brinker International, the parent company of Chili’s Grill & Bar, is taking the rollout of its second virtual brand slower than the first to focus on on-premises dining, despite the looming threat of the Delta variant.
As consumers continue to seek out quick and easy ways to get their food needs met, WoodSpoon CEO and Co-Founder Oren Saar told PYMNTS that building a personal connection can create loyalty in the competitive food delivery marketplace.