Today in digital banking, Syracuse University going cashless at the Carrier Dome. Plus, Patelco Credit Union uses online bill pay to increase customer loyalty and BNY Mellon looks at how ERP systems and RTP can support business on their digital payment journeys.
Having a seamless digital bill payment experience can be a major attraction in engaging and retaining customers, said Aju Asar, VP of enterprise data services and analytics for Patelco Credit Union.
Approximately 40 percent of the Credit Union’s members currently are enrolled in online bill pay, he said, with about 20 percent of enrollees actively using it.
The global health crisis accelerated the ongoing migration toward swifter, digital-first payment methods, said Carl Slabicki, head of Strategic Payment Solutions at BNY Mellon.
The need of businesses for innovation in how they both pay and receive funds is increasing as the number of payment methods they are expected to support expands, placing speed and convenience at the top of businesses’ priority lists.
Syracuse University on Wednesday (Aug. 25) introduced several cashless payment methods for fans to buy concessions and merchandise at Orange football games starting this fall, Syracuse.com reported.
Fans will be able to use Apple Pay, Android Pay and Google Wallet mobile payment services and major credit and debit cards as part of Syracuse’s campus-wide efforts to simplify the concession and merchandise-buying process and reduce the potential spread of COVID-19.
Cash will no longer be accepted at Carrier Dome concession stands, merchandise areas or the ticket office. This transition to cashless payments follows Syracuse’s recent switch to mobile ticketing for all athletic events at the Carrier Dome this season through fans’ MyCuse accounts.