Apple Card users experienced glitches when trying to place pre-orders for the iPhone 13 series, which kicked off on Friday (Sept. 17). Apple Pay users and people enrolled in the iPhone Upgrade Program also had trouble placing orders, according to multiple reports.
Frantic customers flooded Twitter with complaints, prompting Apple to acknowledge the issue. The tech giant said that anyone who had to pay using a different card will still get the 3% Daily Cash perk that comes with the Apple Card.
If you hare having issues preordering iPhone 13 using, no worries, see image from #AppleCard support via iMessage.@Apple: Might want to let people know this from an official stance, there are already several new articles from various sources that do not include what to do. pic.twitter.com/k8NZEMB7xt
— Gordus (@medicgordus) September 17, 2021
See also: Apple Card Outage Disrupting Purchases
Launched two years ago, the Apple Card gives users 3% cashback whenever it’s used for an Apple purchase. The card experienced outages in June that affected all users.
The official launch date for the latest iPhone model is scheduled for Sept. 24, but shipping delays are already coming into play for the iPhone 13 Pro edition. The new series includes the iPhone 13, iPhone 13 Mini, iPhone Pro and iPhone 13 Pro Max.
Related news: Apple Unveils New iPhone, iPad, Watch
The iPhone 13 Pro and iPhone 13 Pro Max feature a Super Retina XDR display with ProMotion, which is said to boost the touch response rate. The camera upgrades include ultra-wide, wide and telephoto, all powered by the A15 Bionic chip, the fastest available for a smartphone.
The largest upgrade also increases battery life by 2.5 hours over the iPhone 12. The iPhone 13 retails at $799, while the Pro is $999 and the Pro Max is $1,099.
You may also enjoy: Chinese Shoppers Clamoring for New iPhone
The Chinese eCommerce marketplace JD.com had over two million pre-orders for the iPhone 13, compared to 1.5 million for the iPhone 12 in 2020, PYMNTS reported. China is among Apple’s central markets, and any whiff of strong sales is considered important as the holiday season gets closer.