Customer experience management startup Quadient has launched an update to its Software-as-a-Service (SaaS) product Quadient Impress that makes it easier for small- to medium-sized businesses (SMBs) to fully embrace digital processes, according to a Tuesday (Oct. 5) press release.
Quadient Impress offers a multi-channel document delivery and automation tool for SMBs that now includes delivery channel preference management capabilities, the release stated. Quadient offers a suite of cloud-based intelligent communication automation solutions. The company integrates communications management (CCM), document automation, accounts receivable (AR), accounts payable (AP) and customer journey mapping (CJM).
Quadient Chief Solution Officer of Intelligent Communication Automation Chris Hartigan said in the release that the new upgrade gives SMBs a head start in delivering digital documents to customers.
“We see the growing need and advantages of digitalization regarding both the cost savings and modernization of a company’s image,” he said in the release. “This enhancement to Quadient Impress emphasizes our focus on helping companies manage communications in a business landscape that is experiencing an increasing adoption of a hybrid workforce.”
He added that the delivery preference management system “enhances the customer experience.”
In March, Quadient agreed to buy AP automation technology company Beanworks.
Read more: Quadient Purchases AP Tech Firm Beanworks
“The acquisition of Beanworks completes Quadient’s software vision communicated in early 2019 to create a true end-to-end cloud-based global business communications platform,” Quadient CEO Geoffrey Godet said at the time.
Vancouver, Canada-based Beanworks was established in 2012. The FinTech firm helps with the AP workflows of almost 800 clients and has a subscription revenue model.
“By combining our expertise with Quadient’s global reach, R&D firepower and investments in artificial intelligence (AI) technology, we will continue to live out our mission to support accounting teams everywhere,” Beanworks CEO Catherine Dahl said at the time.