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Most Returns Come During Setup, Amazon Closes Auto Parts Gap, Inside PYMNTS’ Shopping Survey

PYMNTS research looks at how brick-and-mortar retailers fit into the bring-it-to-me economy. Plus, why almost two-thirds of product returns come during the unboxing or installation phases, and Amazon inches closer to Walmart in the consumer auto parts race.

Data:

13%: Amazon’s share of the consumer auto parts market in Q2 2021, about the same as last year.

15%: Walmart’s share of the consumer auto parts market in Q2 2021, down 6 points since last year.

12: Average number of minutes it takes a consumer to set up a new product.

42%: Share of consumers who would buy more from stores if they could pick up curbside.

42%: Share of consumers who are making more buy now, get later purchases than in March of 2020.

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